During everyday work in laboratories there can be no standstill. neoLab’s good logistics system makes sure that ordered products typically arrive at on site within days. After receiving your order our staff diligently and with the help of latest order handling ensures delivery on schedule. And should your order be even more urgent: your neoLab team reacts quickly and with flexibility. Even customers’ confined storage capabilities do not pose a problem thanks to the possibility of customer specific warehousing and on-call orders.
As end customer you have the right to request the desired product for inspection for 14 days. Please make returns after prior consultation and in original packaging. All prices include the legal sales tax. Our product range is intended for commercial customers only.
A flat shipping rate of € 8,- is charged for all orders below € 150,-. No charges are added to laboratory consumables order values above € 150,-. A minimum quantity surcharge of € 15,- is added to all orders with a total value below € 50,-.
Shipping and handling charges in the amount of € 17,- are added to all orders including chemicals from other manufacturers (Merck, Baker etc.). Deliveries abroad take place from the factory or by arrangement.
In principle we add a surcharge of € 21,- to all products shipped with dry ice and of €10 to all products shipped with ice. This are added to the shipping charge of € 9,-.
The named prices are net prices, to which the legal sales tax will be added.
In principal return shipping, including deliveries for inspection, has to be payed for and sent to us in original packaging. A compensation in the amount of 10% of the invoice amount will be deducted from the credit note upon arranged return of flawless products. This applies when more than 14 days have passed since the delivery of the goods, further with frequent articles that have been sent to specialized trading partners.