Claims, Returns & Repairs

Returns

Goods can be returned for credit within 10 days if the products

• are still in the sealed original packaging
• have not been used yet
• are in recurring demand (no products, that are only ordered upon request)
• safely packaged and sent back to us free of charge.

Excluded from this are special manufactures, special orders, chemicals, goods that are not common products or require special storage (i.e. lower than room temperature), as well as goods with an expiration date. Further exceptions from the voluntary returning opportunities are possible. For these products of exception the exclusion from return is indicated.

Return shipments take place at the risk and expense of the buyer. Should the product packaging no longer have an intact original seal we reserve the right to charge for the cost of analysis. Reimbursement of shipping costs in cases of granted return is ruled out. Packages sent by carriage forwards can not be accepted.