Privacy and Cookie Policy

Terms and Conditions - Delivery and Payment Conditions

Contents
1. General, scope
2. Offers
3. Prices
4. Payment
5. Returns
6. Retention of title
7. Delivery time
8. Delivery, place of performance, type of transport and packaging, transfer of risk
9. Buyer's rights regarding defects
10. Other liability, compensation
11. Special delivery conditions for laboratory chemicals
12. Place of jurisdiction

Our product range is aimed exclusively at commercial customers.
For initial orders, suitable proof (business registration, extract from the commercial register) must be provided.
The contents are non-binding, indicative information. We constantly update the contents of the catalogs. In principle, errors cannot be ruled out. We reserve the right to make errors.

Prices
The prices mentioned are net prices plus statutory sales tax.

Costs
The costs for packaging and delivery are determined individually on the basis of the non-binding order inquiry.
If the order is suitable for shipping as a package, the following regulations apply:
I Within Germany we charge a flat rate shipping fee for packaging and delivery of orders as follows (exceptions in II. to IV.):
For a net order value of up to EUR 150, a shipping fee of EUR 13.90 is charged.
2. If the order value exceeds the aforementioned amounts of EUR 150 (Section I Paragraph 1) or EUR 150 (Section I Paragraph 2), there are no further costs for shipping laboratory consumables.
II. For wet ice, dry ice and dangerous goods shipments there is a flat shipping fee per shipment of EUR 12.50.
III. For chemical orders from the following manufacturers (Merck, Baker, etc.) shipping costs of EUR 17 per order are charged within Germany. These costs apply regardless of the net order values mentioned in I.
IV. The shipping costs for deliveries of large appliances are calculated based on the actual effort.
V. Shipping costs for goods orders within the EU and for third countries are calculated based on the actual effort.

Our general terms and conditions apply.

The contents of our websites, in particular the images, are the property of neoLab Migge GmbH and may only be used for your own purposes with our express permission.

1. General delivery and payment conditions, scope

(1) These general delivery and payment conditions (hereinafter “delivery conditions”) apply to all of our business relationships with our customers (“buyer” or “orderer”). The delivery conditions only apply if the customer is an entrepreneur. (§ 14 BGB), a legal entity under public law or a special fund under public law.

(2) These delivery conditions apply in particular to contracts for the sale and/or delivery of movable items (“goods”), regardless of whether we manufacture the goods ourselves or purchase them from suppliers (§§ 433, 651 BGB). Unless otherwise agreed, these delivery conditions in the version valid at the time of the buyer's order or in any case in the version last communicated to him in text form also apply as a framework agreement for similar future contracts, without us referring to them again in each individual case or they would have to agree.

(3) General terms and conditions of the customer or third parties do not apply, even if we do not specifically or expressly object to their validity in the individual case. Even if we refer to a letter that contains the customer's terms and conditions or contains or refers to a third party, this does not constitute agreement with the validity of these general terms and conditions. These delivery conditions also apply if we carry out the buyer's order without reservation despite being aware of the buyer's conflicting or deviating terms and conditions.

(4) Individual agreements made with the customer in individual cases, including side agreements, additions and modifications, have priority over these delivery conditions. Subject to proof to the contrary, a written contract or our written confirmation is decisive for the content of such agreements .

(5) The written form is adhered to through telecommunication transmission, in particular by fax or email.

2. Offers

(1) Our offers are non-binding and subject to change unless we have expressly designated them as binding. The minimum order quantities stated on the respective product detail page
apply.

(2) In our online shop the following also applies:

a) By clicking the order button, the customer makes a legally binding purchase offer. After placing the order, he will receive a confirmation of receipt by email, which does not constitute acceptance of his purchase offer, but simply states the details of the order again.

b) A purchase contract is only concluded upon receipt of a separate email with the express confirmation of the conclusion of the purchase contract by the customer or upon delivery of the goods. If the customer has placed an order for several individual goods, the purchase contract is only concluded for the goods listed in the offer acceptance declaration or the goods delivered.

c) Purchase processing and contact take place via email. The customer must ensure that the email address he provided to complete the purchase is correct so that our messages sent to this address can be received. In particular, when using SPAM filters, he must ensure that all of our messages sent to process the purchase can be delivered.

3. Prices

(1) Prices are net and stated in euros and are ex warehouse in Heidelberg, plus statutory sales tax. Packaging and freight costs are borne by the purchaser.

(2) The prices specified in the order confirmation are binding. However, regardless of the prices stated in the offer or order confirmation, we are entitled to adjust these accordingly if production-related price increases of more than 5% have occurred by the time of delivery.

(3) If the agreed prices are based on our list prices and delivery is only to take place more than four months after conclusion of the contract, our list prices valid upon delivery apply, in each case less an agreed percentage or fixed discount.

4. Payment

(1) Invoices are issued on the day of delivery, or in the event of late acceptance on the day the goods are made available.

(2) Invoice amounts must be paid within 14 days of receipt of the invoice without any deductions, unless otherwise expressly agreed. Payment by check and acceptance is excluded unless it is agreed separately in individual cases. We are entitled at any time, particularly to new customers, but also as part of an ongoing business relationship, to carry out a delivery in whole or in part only against advance payment. We will declare a corresponding reservation with the order confirmation at the latest. If you choose the payment method in advance, we will give you our bank details in the order confirmation. The invoice amount must be transferred to our account within 8 days.

(3) If the buyer defaults, interest will be charged on the purchase price during the default at the applicable statutory interest rate. We reserve the right to assert further damages due to delay. Our claim to the commercial maturity interest (§ 353 HGB) remains unaffected by merchants.

(4) Offsetting against the buyer's counterclaims or withholding payments due to such claims is only permitted if the counterclaims are undisputed or have been legally established. In the event of defects in the delivery, the buyer's counter-rights remain unaffected, in particular in accordance with Section 9 Paragraph 3 Sentence 2 of these delivery conditions.

(5) We are entitled to carry out or provide outstanding deliveries or services only against advance payment or security if, after the contract has been concluded, we become aware of circumstances which are likely to significantly reduce the buyer's creditworthiness and through which the Payment of outstanding claims from the respective contractual relationship, including from other individual orders to which the same delivery conditions apply, is at risk.

(6) In our online shop the following also applies:

a) The buyer can process the payment by direct debit, by credit card, by invoice or via the payment service provider PayPal, if the payment method in advance was not chosen (see point 4 paragraph 2 sentence 3 of these delivery conditions).

b) If payment is made in advance, section 4 paragraph 2 sentence 3 of these delivery conditions applies.

c) When paying by direct debit, the buyer may have to bear any costs that arise as a result of the payment transaction being reversed. This applies regardless of whether the chargeback was initiated due to insufficient funds in the account or due to incorrect account details being transmitted by the buyer.

5. Returns

(1) We will take back closed, unused goods in their original packaging that are in recurring demand within 10 days for credit if they are sent back to us safely packaged and free and our copy of the invoice and/or delivery note is enclosed. Excluded from this are custom-made products, special orders, chemicals, goods that are not common items or are subject to special storage (e.g. below room temperature), as well as goods with an expiry date. Further exceptions to the voluntarily granted return option are possible. For such exceptional products it is pointed out that returns are not possible.

(2) The return is carried out at the risk and expense of the buyer. We also reserve the right to charge analysis costs for goods packaging that is no longer originally sealed. A refund of shipping costs is excluded if returns are permitted. Goods sent freight forward cannot be accepted.

(3) The above regulations do not apply if the return is due to a defect in the delivery or the fault of the supplier.

6. Retention of title

The goods are delivered subject to retention of title in accordance with Section 449 of the German Civil Code (BGB) with the following extensions.

a) The goods remain our property until all future claims have been paid in full.

b) The buyer's claim from the resale of the reserved goods is already assigned to us, regardless of whether the reserved goods are resold to one or more customers. The assigned claim only serves to secure the reserved purchaser in the amount of the value of the reserved goods sold.

c) The buyer is entitled and authorized to resell and resell the reserved goods on the condition that the purchase price claim from the resale is transferred to us in accordance with point b).

d) The buyer is authorized to collect the claim from the resale despite the assignment. Our authority to collect remains unaffected by the buyer's authorization to collect. However, we will not collect the claim as long as the buyer properly fulfills his payment obligation.

e) The buyer is not permitted to transfer or pledge our goods as security. He must inform us immediately before access by third parties.

f) If the buyer behaves in breach of the contract, in particular if the purchase price due is not paid, we are entitled to withdraw from the contract in accordance with the statutory provisions and/or to demand the return of the goods due to the retention of title. If we make use of our right of release, this will only constitute a withdrawal from the contract if we expressly declare this in writing.

7. Delivery time

(1) Delivery dates and delivery times are agreed individually or stated by us in the respective order confirmation. Delivery times begin when we accept the order by sending the order confirmation.

(2) If shipping has been agreed, delivery times and delivery dates refer to the time of handover to the freight forwarder, freight carrier or other third party commissioned with the transport. The delivery deadline is also met if the goods have left our warehouse by the expiry date or if we have communicated that they are ready for dispatch.

(3) Compliance with the agreed delivery time requires the timely receipt of the documents to be delivered by the purchaser as well as compliance with the agreed payment terms and other obligations by the buyer.

(4) If the possibility of delivery or the delay in delivery is due to force majeure or other events that were not foreseeable at the time the contract was concluded, e.g. major operational disruptions, material or energy shortages, labor disputes, delivery obstacles at suppliers and other circumstances for which we are not responsible ( “Force majeure events”), we are not liable for them. We are released from our obligation to perform for the duration of the obstacle and a reasonable start-up time, without being obliged to pay compensation to the customer.

(5) If such an event of force majeure or obstacle lasts longer than four months and the fulfillment of the contract is no longer of interest to the customer as a result of the obstacle, the customer can withdraw from the contract.

(6) We are entitled to make partial deliveries if such a partial delivery can be used by the buyer, delivery of the remaining ordered goods is ensured and the buyer does not incur any unreasonable additional effort or additional costs as a result.

(7) If we do not deliver on time, we will inform the customer immediately and at the same time inform the expected new delivery date. If the service is not available within the new delivery period, we are entitled to withdraw from the contract in whole or in part. Any consideration already provided by the buyer will be reimbursed by us immediately. This right of withdrawal due to non-availability of the service due to late delivery by our suppliers requires that we have concluded a congruent hedging transaction with the respective supplier. All other legal claims and rights arising from delivery conditions remain unaffected.

(8) If we are in default with a delivery or service or if a delivery or service is impossible for us, regardless of the reason, our liability is limited to compensation in accordance with Section 10 of these delivery conditions.

8. Delivery, place of performance, type of transport and packaging, transfer of risk

(1) The scope of the delivery is determined after the order confirmation. Delivery takes place from our warehouse, which is also the place of performance. The goods will be sent to another destination if the customer requests this and bears the costs.

(2) If the parties do not make a separate agreement, the type of shipment, the selection of the transport company and the packaging are at our discretion. We assume no liability if the buyer chooses another shipping method.

(3) The risk passes to the customer as soon as the goods have been handed over to the person carrying out the transport or have left our warehouse for the purpose of shipping. At the purchaser's request, we will insure the goods against the risks specified by the purchaser through transport insurance at his own expense.

9. Buyer's rights regarding defects

(1) The buyer's rights to defects require that he has fulfilled his obligations to inspect and give notice of defects (§§ 377, 381 HGB). The purchaser must inspect the goods upon delivery and must notify us in writing of any defects that become apparent (obvious defects, incorrect or short delivery) immediately, i.e. no later than two weeks after receipt of the goods. The buyer must report hidden defects to us in writing immediately after they are discovered. All notifications of a defect must describe the defect in detail and precisely.

(2) If the goods are defective, we are entitled, at our own discretion, to supplementary performance by eliminating the defect or delivering defect-free goods. We bear the expenses necessary for the purpose of supplementary performance.

(3) We are entitled to make the subsequent performance owed dependent on the buyer paying the purchase price due. However, the buyer is entitled to withhold a portion of the purchase price that is appropriate in relation to the defect.

(4) The buyer must give us the time and opportunity necessary for subsequent fulfillment and, if necessary, hand over the defective goods for inspection purposes. If the buyer's request to remedy the defect subsequently turns out to be unjustified, the buyer must reimburse us for the resulting costs unless the lack of defect was not apparent to him.

(5) The warranty period is one year from delivery or, if acceptance is required, one year from acceptance. This deadline does not apply to the buyer's claims for damages arising from injury to life, body or health or from intentional or grossly negligent breaches of duty on our part or our vicarious agents, which each become statute-barred in accordance with statutory provisions.

(6) The warranty does not apply if the buyer changes the delivery item or has it changed by a third party without our consent and this makes rectification of the defect impossible or unreasonably difficult. In any case, the buyer must bear the additional costs of remedying the defect resulting from the change.

(7) The buyer's claims for damages or reimbursement of wasted expenses, even in the event of defects, only exist in accordance with Section 10 and are otherwise excluded.

10. Other liability, compensation

(1) Unless otherwise stated in these delivery conditions including the following provisions, we are liable for a breach of contractual and non-contractual obligations in accordance with the statutory provisions.

(2) We are liable for damages - regardless of the legal basis - within the scope of liability for intent and gross negligence. In the case of simple negligence, we are liable, subject to a more lenient standard of liability according to legal regulations (e.g. for care in our own affairs), only for damages resulting from injury to life, body or health and for damages from the not insignificant breach of an essential contractual obligation (obligation, its fulfillment the proper execution of the contract is made possible in the first place and compliance with which the contractual partner regularly relies and may rely on).

(3) If we are fundamentally liable for damages due to a breach of essential contractual obligations, this liability is limited to compensation for the foreseeable, typically occurring damage. Consequential damages and indirect damages can only be compensated if they are typically expected to occur when the delivered goods are used as intended.

(4) Due to a breach of duty that does not consist of a defect, the buyer can only withdraw or terminate the contract if we are responsible for the breach of duty. The buyer's free right of termination is excluded. Otherwise, the legal requirements and legal consequences apply.

(5) We are not liable in the event of simple negligence on the part of our bodies, legal representatives, employees or other vicarious agents, unless this involves a violation of essential contractual obligations.

(6) Exclusions and limitations of liability do not apply to our liability due to intent, fraud and gross negligence, contractually guaranteed characteristics, injury to life, body or health or to claims by the purchaser under the Product Liability Act.

(7) The buyer must inform us immediately as soon as he becomes aware of accidents or incidents with delivered goods that have resulted in personal injury or property damage.

11. Special delivery conditions for laboratory chemicals

Chemicals may only be returned in the original packaging with an undamaged original closure if there is a justified complaint and only after consultation. If the item is returned not originally sealed, we reserve the right to charge analysis costs. Sales are made exclusively to commercial customers.

12. Place of jurisdiction

If the customer is a merchant within the meaning of the Commercial Code, the exclusive place of jurisdiction for all disputes that arise directly or indirectly from the contractual relationship is our headquarters in Heidelberg. However, we are also entitled to bring legal action at the buyer's general place of jurisdiction. Priority legal regulations, in particular regarding exclusive responsibilities, remain unaffected.

Cookies & Amp; Data protection:

This privacy policy sets out how this website (hereinafter "the Store") uses and protects any information that you provide to the Store when you use this website. The Shop is committed to ensuring that your privacy is protected. If we ask you to provide you with the use of certain information on the basis of which you can use to identify, you can be sure that this will only be used in accordance with this data protection declaration. The Store can change this guideline from time to time by updating this page. You should check this page from time to time to make sure that you agree to all changes.

What we collect

We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as zip code, preferences and interests
• Other information relevant to customer surveys and/or offers

A complete list of the cookies we record can be found in the section List of cookies we record .

What we do with the information we collect

We need this information to understand your needs and provide you with a better service, and in particular for the following reasons

 

• Internal accounting
• We can use the information to improve our products and services.
• We can send advertising emails at regular intervals via new products, special offers or other information from which we believe that you could be interesting for you to the email address you specified.
• From time to time we may also use your information for market research purposes. We may contact you by email, telephone, fax or post. We can use the information to adapt the website according to your interests.

Security

We strive to ensure that your information is safe. In order to prevent unauthorized access or unauthorized disclosure, we have taken suitable physical, electronic and administrative measures to protect, protect, protect, protect and secure the information that we record.

How we use cookies

A cookie is a small file that asks for permission to be placed on your computer's hard drive. As soon as you agree, the file is added and the cookie helps to analyze the web traffic or to inform you when you visit a specific website. Cookies enable web applications to respond to you as an individual. The web application can adapt your actions to your needs, preferences and dislikes by collecting and noticing information about your preferences.

We use traffic protocol cookies to identify which pages are used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by allowing us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose whether to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually change your browser settings so that cookies are rejected if you prefer this. However, this can prevent you from fully using the website.

Links to other websites

Our website can contain links to other websites. However, once you use these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be held responsible for the protection and privacy of the information that you provide during your visit on such websites, and such websites are not subject to this data protection declaration. You should exercise caution and read the data protection declaration that applies to the website in question.

Control of your personal information

You can restrict the recording or use of your personal information in the following way:

• When you are asked to fill out a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anyone for direct marketing purposes.
• If you have previously agreed that we use your personal information for direct marketing purposes, you can change your opinion at any time by informing us about our contact information.
  
  

We will not sell, distribute, or lease your personal information unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of the personal information we hold about you under the Data Protection Act 1998. A small fee will be charged. If you would like to receive a copy of the information we would like to receive, please send us an email with this application via our contact information.

If you believe that the information we have about you is wrong or incomplete, please write us to the address given above as soon as possible or send us an email. We will correct any wrong information immediately.

List of cookies we collect

The table below lists the cookies we collect and the information they store.

Cookie description form_Key Mage-Cache-Timeout Section-Data IDS

Cookie-Name	Cookie-Description
FORM_KEY	Stores a randomly generated key that is used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your shopping cart and viewing history, if you have requested this.
STF	Information on products that you have sent to friends by e-mail.
STORE	The business display or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Specifies whether a customer may use cookies.
MAGE-CACHE-SESSID	Facilitates the caching of content in the browser in order to load pages faster.
MAGE-CACHE-STORAGE	Facilitates the caching of content in the browser in order to load pages faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates the caching of content in the browser in order to load pages faster.
MAGE-CACHE-TIMEOUT	Facilitates the caching of content in the browser in order to load pages faster.
SECTION-DATA-IDS	Facilitates the caching of content in the browser in order to load pages faster.
PRIVATE_CONTENT_VERSION	Facilitates the caching of content in the browser in order to load pages faster.
X-MAGENTO-VARY	Facilitates the caching of content in the browser in order to load pages faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates the translation of content into other languages.
MAGE-TRANSLATION-STORAGE	Facilitates the translation of content into other languages.